This Terms of Sale Agreement condition constitutes a binding legal contract between you and MapleDigital (MD) ,the owner and operator of the www.mapledigital.com site (the "Site"). By ordering any PixPanels via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted.
Terms and conditions:
Children under the age of 18 years are prohibited to create an account or place an order.
You may place your order on www.mapledigital.com site at any time (subject to any planned or unplanned periodic downtime) notice.
MapleDigital does not make any changes to the positioning of the picture you have chosen for your selected design unless it is requested in writing. When utilizing canvas, by submitting your order, you are finalizing the position in which the picture will be printed in your selected design.
We have made every effort to display the items featured on this Site as accurately as possible. Please note, however, that the colors we use, as well as the display and color capabilities of your particular computer monitor, will greatly affect the colors actually seen on the screen. The Site cannot be responsible for the limitations of your monitor's display of any color or detail.
PixPanels Hanging/Installation's Instruction:
A complete set of installation instructions will be sent with your completed order in the mail. It is recommended to seek a professional installer if you are planning to use a hard surface such as rock wall, tile, cement wall, glass, metal etc. to install your PixPanels.
Submitting a sketch of your own design:
Should you decide to submit a sketch of your own design, MapleDigital makes every effort to transform your design to a PixPanels, however, please be advised that not all submitted designs are transformable.
In an event in which your design is not transformable MapleDigital will contact you within 24 hours inquiring about your submitted design.
MapleDigital reserves the right to use customers' design as part of design collections in MapleDigital website and/or pertaining printed catalog unless otherwise is mentioned or agreed upon.
Quality of uploaded picture:
MapleDigital makes every effort to review every uploaded picture before processing the order to assure the high quality and the resolution of the picture.
If you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of purchase at 1-800-605-3534 or just contact us through provided form on our website.
Due to the nature of this business and the fact that we let our customers customize their design.
We don't accept returns for printed products, nor do we accept exchanges. Unlike a mass-manufactured product, every product is made just for you when you place your order. If there is a problem, let us know and we will work with you to get the issue resolved.
For this reason, we HIGHLY suggest / recommend you carefully inspect your final PixPanels design and be sure that you are satisfied with your creation and position of your picture inside the chosen design prior to purchase. We give you an opportunity to preview your PixPanels picture prior to checkout your order. Please take the time to carefully review your final work as you have option to save your design picture (jpg file) inside your local computer. Also, please make sure your file(s) are at 300 dpi. If your files are pixelated and they are less than 300 dpi then the error is not a print error it is an error with the file. We don't reprint if the error is a file error.
Upon receipt of your order, if you are unsatisfied please contact customer service with an explanation of the issue and/or defect. We will ask you to send .jpg images of any item of concern so we can see what you see. We will gladly investigate. If the error is due to the file, we are unable to replace the PixPanels because it is not a print error and reprinting would just produce the same error.
Currently, MapleDigital.com offers shipping only in the United States. We do not ship to Alaska, Hawaii and Puerto Rico,
There is a $39.95 Flat fee for shipping. In an event that you order more than 1 "PixPanels" at once, there will be a flat fee of $19.95 handling fee added to each extra PatternFrame. Once a product is released to the delivery agent, you will receive a shipping confirmation with updated tracking information (if available) including an estimated date of delivery.
Once we receive an order and confirm the printing quality, it takes 1-2 weeks to manufacture your order. Delivery time depends on the shipping address and package weight. Typically, delivery time is 5-10 business day. Please contact us through "firstname.lastname@example.org" if you have any questions in regards with shipping and/or handling.
Safe Shopping & Security:
You get an extra layer of security when you use PayPal. That's because all your financial information (like your credit card number) is securely stored and encrypted on PayPal servers.
If you ever notice a charge on your account, for something you didn't authorize, report it immediately. PayPal will secure your account and launch an investigation to find out what's going on. If they find that someone has used your PayPal account without your permission (for example, someone stole your account password), or there was an error (ie; money was incorrectly taken from your account), they'll cover you for the full amount of every eligible unauthorized transaction.
If a transaction doesn't go as planned, or you're worried about anything at all, like fraud or phishing, PayPal make it easy for you to report issues, and get help. On top of all this, they provide additional protection through their Purchase Protection. For more information feel free to visit www.paypal.com